REFUND & EXCHANGE POLICY

RETURNS, REFUNDS & STORE CREDIT

At RIVALS, every piece is made to represent what we stand for: discipline, progression, and becoming better than who you were yesterday. We take pride in the quality of our products and encourage you to review the following policy before placing your order.

All sales are considered final.

We do not generally offer refunds to the original payment method or exchanges for change of mind, incorrect sizing selections, or personal preference.

If you change your mind about your purchase, RIVALS may, at its discretion, offer store credit provided that:

• The request is made within 7 days of delivery
• The item is unworn and unused
• The item remains in its original condition
• All original tags and packaging are intact

Any store credit approval is subject to inspection of the returned merchandise.

A refund to the original payment method may be provided when:

• Your item arrives damaged
• The product has a manufacturing defect, subject to assessment
• You received an item different from what you ordered

Items marked Final Sale, Clearance, or otherwise identified as non-returnable cannot be returned, refunded, or exchanged unless the product is defective or otherwise required by applicable law.

PRE-ORDERS

Pre-order products are produced or reserved specifically based on your order and are therefore subject to different cancellation conditions.

If you request to cancel a pre-order before it has been fulfilled, any approved cancellation will be issued as store credit only.

This includes any shipping charges paid as part of the pre-order, which will also be returned as store credit where applicable.

Pre-order purchases are not eligible for refunds to the original payment method simply because you have changed your mind or no longer wish to wait for fulfillment.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If there is an issue with your order, please contact our customer service team within 7 days of receiving your package.

Please include:

• Your order number
• A description of the issue
• Clear photos showing the product and any damage or defect
• Photos of the packaging where relevant

Our team will review your request and contact you once the assessment has been completed.

If your refund is approved, it will be returned to your original payment method. Depending on your bank or payment provider, please allow approximately 5–10 business days for the refund to appear.

If a replacement or exchange is approved because you received a defective, damaged, or incorrect product, RIVALS will arrange the appropriate replacement at no additional product cost.

RETURN SHIPPING & ORIGINAL SHIPPING CHARGES

Original shipping charges are non-refundable, except where required by law or where the return is the result of an error made by RIVALS.

For approved discretionary returns or store-credit requests, customers are responsible for return shipping costs.

Any applicable original shipping charges and return shipping costs may be deducted from the amount of store credit or refund issued.

If we sent you the wrong item, or your return is approved because of an error on our part, we will cover the reasonable return shipping costs associated with correcting the order.

UNCLAIMED, REFUSED & UNDELIVERABLE PACKAGES

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Packages returned to RIVALS because they were:

• Refused by the recipient
• Not collected from the carrier
• Shipped to an incorrect or incomplete address provided by the customer
• Otherwise deemed undeliverable due to circumstances outside our control

may be subject to additional shipping charges and/or a reasonable restocking or handling fee before being reshipped or credited.

Original shipping charges are not refundable in these circumstances.

IMPORTANT LEGAL NOTICE

Nothing in this Refund & Exchange Policy is intended to exclude, restrict, or override any rights or remedies that cannot legally be excluded under applicable Canadian or provincial con